Get Support from the MQTT Experts
Ask the HiveMQ support team anything
Using the community version? Want get started with MQTT and HiveMQ? Join the HiveMQ Support Forum. HiveMQ users and experts alike are happy to help you and there’s always a good chance that an answer to your questions already exists.
Every contract comes with basic support
You always have the ability to talk to an expert when issues or questions arise. In the first year, you can contact us by email anytime and get a prompt response. Also, any updates or bug fixes for your major version are included in the subscription.
Upgrade to 24×7 for business-critical use cases
We provide quick reaction times and high availability for business-critical use cases with our extended support plan up to 24x7. Have a direct line to our MQTT experts in case of production issues, and we work with you to resolve errors quickly and provide emergency fixes if necessary.
Customer Satisfaction
HiveMQ prides itself on fast response-times and excellent customer service. HiveMQ's CSAT is an incredible 97/100, far above the industry average.
97%
Our customers love the support they receive
"Thank you very much for your help. Currently, the issue has been resolved. I love HiveMQ. Thank you for being so helpful again."
"HiveMQ was very helpful and supportive even though the problem came out to not be related to HiveMQ. Thank you."
"Very supportive. Team was ready to take call within short notice. Team was very flexible to adjust timing based on our request."
"Professional and fast response, even for P4 ticket."Get started with HiveMQ today
Choose between a fully-managed cloud or self-managed MQTT platform. Our MQTT experts can help you with your solution and demonstrate HiveMQ in action.
